1. Introduction
Luna Lux Financial (“we,” “our,” or “the Firm”) respects your privacy and is committed to protecting your personal and financial information. This Privacy Policy describes how we collect, use, share, and protect information obtained in connection with our tax preparation and financial services. By using our services or submitting information through our intake forms, you agree to the practices described in this policy.
2. Information We Collect
We collect information necessary to provide tax preparation and related financial services, including:
- Identity Information: Full name, date of birth, Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN)
- Contact Information: Mailing address, email address, and phone number
- Financial Information: Income documents (W-2s, 1099s, K-1s), bank account and routing numbers (for direct deposit), business financial records
- Tax History: Prior-year federal and state tax returns
- Dependent Information: Names, SSNs, and dates of birth for dependents claimed on your return
- Electronic Data: Intake form submissions, electronic signatures, and communications with our firm
3. How We Use Your Information
We use your information solely to provide and support the services you request, including:
- Preparing and filing your federal and state tax returns
- Communicating with you about your return, documents needed, and filing status
- Complying with IRS requirements, tax laws, and applicable regulations
- Responding to IRS inquiries, audits, or correspondence on your behalf (as authorized)
- Maintaining required business records
- Improving our services and client experience
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. How We Share Your Information
We may share your information only in the following limited circumstances:
- With the IRS and State Tax Agencies: As required to file your tax returns and respond to official inquiries
- With Service Providers: Trusted vendors who support our operations (cloud storage, tax software, electronic signature, CRM) under confidentiality obligations consistent with this policy
- As Required by Law: When legally compelled by subpoena, court order, or applicable law
- With Your Consent: For any other purpose only with your explicit written authorization
5. How We Protect Your Information
We implement industry-standard administrative, physical, and technical safeguards to protect your information, including:
- Encrypted data storage and transmission (TLS/SSL)
- Multi-factor authentication on all systems with client access
- Role-based access controls limiting who can view your data
- Secure, encrypted intake portal for submitting sensitive documents
- Regular security training for all staff and contractors
- A formal Written Information Security Plan (WISP) maintained in compliance with IRS Publication 5708
We do not accept sensitive documents via unencrypted email, text message, or social media.
6. Data Retention
We retain your tax records and supporting documents for a minimum of seven (7) years, consistent with IRS recommendations and applicable record-keeping requirements. After the applicable retention period, records are securely destroyed.
7. Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to our legal record-keeping obligations
- Withdraw your consent for specific uses of your information, where applicable
To exercise any of these rights, contact us at [email protected].
8. Client Responsibilities
To protect your own information, we ask that you:
- Submit sensitive documents only through our secure intake portal or client portal — never via unencrypted email or text
- Keep your portal login credentials confidential
- Notify us immediately if you believe your personal information has been compromised
9. Children’s Privacy
Our services are intended for adult taxpayers. We do not knowingly collect personal information from children under the age of 13 except as required in the context of a tax return for a dependent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website and noted with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or your personal information, please contact us:
Luna Lux Financial
Baton Rouge, Louisiana
Email: [email protected]
Website: www.lunataxconsulting.com